In any business, the success of company obviously depends on customer service. Business owners and employees need to engage with customers and always provide excellent customer service, or people will go somewhere else. That is just as important in the business of renting inflatables for parties and events as it is in any other field. If you run an inflatable rental company or are thinking about starting one, here are some tips to help you to differentiate you from competitors with top customer service.

Respond to Inquiry Promptly

The first thing you need to do is make it easy for people to get in touch with you. Nobody wants to call a business and get transferred, put on hold, or leave a voicemail and get no response. Be sure to have staff available to answer the phone for inquiry.

Many customers prefer to interact with businesses through email. Post your customer service email address on your website, flyers, and business cards. Customer service department in your company should check and respond to messages s quickly as possible.

Introduce Best Products to Customers

There is a wide variety of inflatable products for your customers. If it is the first time for them to use, you should introduce the related products correctly to suit any type of special events. Make sure you have lots of choices of event themes, color and size by meeting or exceeding customer’s expectations.

While having fun is important, safety is always your top priority. You need to consider the safety standard for inflatables so that parents don’t worry about their children during the play time. Don't be fooled by other manufacturers, bouncing on regular vinyl that, when wet, is very unsafe and can cause injuries. The best and suitable inflatables should be commercial grade.

Take Care of Your Inflatables

Make sure your inflatables are always clean and in good condition. Clean them between each use and make any necessary repairs. This is most easily done while the inflatable is still inflated. After removing debris, apply a cleaning product. Always check manufacturer recommendations before using. Some cleaning products are designed to be used with vinyl, while others may cause damage. The quality and cleanliness of your inflatables is the first thing people will notice and will determine their opinion of your company.

Work with Customers to Resolve Problems

Problems will inevitably arise. They may be related to the types of inflatables offered, scheduling, billing, or other issues. Taking time to ask and listen to what the customer has to say. The customer needs the opportunity to vent and they will calm down and feel better. Then you can reach a solution. Always stay calm and try to resolve the problem in a way that will make both of you happy.

Why Choose Ginflatables: Be Consistent with Quality and Service

•High-quality Product

Children tend to be very active. They love to run, jump, and play with their friends. At Ginflatables, bounce houses, water slides, combos and interactives that are specifically designed for kids. Those fun inflatabls are decorated with bright colors and fun characters. For young kids, they safely enjoy bouncing in the large area during the outdoor party. Inflatable wet and dry slides allow older children to climb to the top and race their friends to the bottom. When participants play interactive games, they are encouraged to take fun-fill exercise. Ginflatables always find ways to keep kids moving and entertained for hours.

We constantly receive happy client photos like these that remind us to continue insisting on the highest standards for quality.

They have left good comments and hope we can customize more inflatables for them. With a large group of experienced staff, we can cater to customers’ needs with any type of event theme, size design and special paintings. We want to take your business to a whole new level and will be committed to do the best quality all the time! Be sure to make events extra fun with our creatively designed inflatables! You can check our website for more information.

•Best Service

In order to make your purchase from Ginflatables more convenient, we set up a warehouse at Los Angeles in 2017. We ship containers to Los Angeles every month. Your order can be shipped in our container, we will take care of customs and duties.

Many of our stock inflatables in Los Angeles are sold, but soon we will add more pieces to inventory. If you are living near Los Angeles, you can pick up from our warehouse. And we can also arrange delivery to your address as you request.