Customer service is crucial for the success of any business. Employees as well as the business owners must meet if not exceed the expectations of it’s customers and strive to provide excellent service to ensure your customers stay with you.

This is just as critical for the renting business of inflatable bounce houses and other such inflatables.

Below are a few tips that could be useful in providing top-grade customer service.

Prompt response to emails and phone calls
Firstly, it must be ascertained that people find it easy to reach you. Nobody is willing to make calls to a business and spend valuable time over being put on hold, leaving a voicemail, getting transferred or the worst, not getting a response at all.

As the owner, you must make sure responsible personnel is available to answer the call during the hours of business. In case it cannot be possible, you must make it obligatory to check the voicemails and revert back to the messages as quickly as possible.

Often times the customers have a preference to communicate with the business via email. For this reason, the business cards, website and flyers must all have the email address to reach the customer service.

Also, it is advised to have someone in the office for reading and promptly responding to the emails.

2. Be punctua
Punctuality is considered a noble virtue. There couldn’t be a worse situation for a parent who is to entertain a bunch of very disappointed and very impatient kids at an event.

If the business has an appointment scheduled for the renting and set up of the bounce house, you must make sure to reach there on time.
It’s a good measure to confirm other required details along with the address at least a day prior to the event.

Having the directions and phone numbers to contact the person renting your product will prove helpful in case of possible delay. Also, having extra time on your hand can help you deal better with unexpected circumstances such as hitting traffic.

3. Care for your product.
You must make sure that your inflatable bounce houses are in a good clean condition. They must be cleaned between two events and all the necessary adjustments and repairs must be made.

The first thing people tend to notice is the cleanliness and quality of your inflatable jump houses. On the basis of this will they form an opinion about the company.

4. Problem resolutio
Problems are inevitable. They will arise no matter how hard one tries to avoid them. There could be many issues that may come up regarding the billing, types of blow up bounce houses offered, scheduling or others. Pay attention to the customer’s concerns. Often times people start off bitter and angry, however, they will eventually calm down after having had a chance to be let off the heat. This is when you can reach a solution. Keeping calm and looking for a resolution is the only way to handle a situation well for both the parties.